Terms and Conditions


Bookings can be made using our online booking system and payment must be made at the time of booking to secure your activity session. If making a booking over the phone or in person, payment must be received prior to the start of the lesson.

No reservations on booking slots can be made without payment in full.

Pole loan / return

Poles can be loaned for practise during a five week block, for a cost of £50. Payment must be received by the start of the five-week block.


In the event that Nordic4 is not be able to deliver a session due to adverse weather conditions or other unforeseen circumstances, the booked session will either be rescheduled or cancelled.

Customers can choose to cancel or reschedule a booking made through our online booking system up to 24 hours of the commencement date/time of the booked session. You can do this by logging into My Account > Bookings or by contacting us to arrange another suitable date.

For all reschedules, you will be contacted with details of the rescheduled session.

For all cancellations, a refund will be issued to you. Please note all refunds can take up to 5 days to be processed.