Terms and Conditions


Bookings can be made using our online booking system and payment must be made at the time of booking to secure your activity session. If making a booking over the phone or in person, payment must be received prior to the start of the lesson.

Online bookings can be made up to 30 days in advance on a first-come-first-served basis. No reservations on booking slots can be made without payment in full.

Pole loan / return

Poles can be loaned for practise during a five week block, for a cost of £50. Payment must be received by the start of the five week block and poles must be returned at the end of the last session.


In the event that Nordic4 is not be able to deliver a session due to adverse weather conditions or other unforeseen circumstances, the booked session will either be  rescheduled or cancelled.

Customers can choose to cancel or reschedule a booking made through our online booking system up to 24 hours of the commencement date/time of the booked session. You can do this by logging into My Account > Bookings or by contacting us to arrange another suitable date.

For all reschedules, you will be contacted with details of the rescheduled session.

For all cancellations, a coupon will be issued to your Nordic4 account for you to use on your next Nordic4 booking.


Please note:

  • Once a coupon has been used against an order it can’t be reused.
  • No change is given on coupons therefore you are advised to use the whole value of the coupon against a single order.
  • No refund will be given on coupons already used on an order. If a booking is cancelled on an order where a coupon was used as part payment, you will receive a coupon only to the value of money you have paid.
  • Coupons may take up to 72 hours to appear in your Nordic4 account.

You can view coupons issued in My Account > Orders. We advise you to keep a personal track record of your coupons.